Providing telecommunication services or services related to the industry, such as VOIP or satellite communications, today’s industry is primarily responsible for sending video, voice, text, and data to personal consumers in their homes, workplace, and mobile devices. This can be done using proprietary technology, a combination of technologies, or through the public domain.
The Telecommunications Workforce
The average worker in the telecommunications industry makes over $38 per hour in the United States.
The primary benefit of working within the telecommunications industry is that it provides employment security. People watch television, send texts, and talk on the phone every day. The internet is used to stream movies, communicate globally, and is even the foundation of millions of home-based businesses. People will always need to communicate with other people, which means there will always be a job in this industry.
Industry Statistics to Consider
1. The most available job within the telecommunications industry is that of an installer or repairer of equipment.
2. Outside of installation responsibilities, the next most common position within the industry provides customer service as a primary responsibility.
3. As of February 2014, the unemployment rate in this industry was 3.7% in the United States.
Takeaway: Telecommunications can seem like a scary word to some people and so the industry is avoided when job seeking, but the fact is that this industry provides good paying jobs that are stable. You don’t have to be an engineer to know how to install satellite TV for a customer or provide a good customer service experience when there’s a problem. In return, most workers have full-time jobs, work in an extremely safe environment, and have high levels of job satisfaction.
What Should You Know About This Industry?
1. Wages have increased over 20% for full time workers in this industry since 2010.
2. Over 15% of the workers in the telecommunications industry are represented by unions.
3. Despite that representation, union workers only averaged $6 more in overall weekly salary than their non-union counterparts.
4. The average weekly hours all workers in this industry average is over 38 hours per week, allowing for full-time job security and benefits.
5. Customer service representatives earned the least out of all the positions in this industry, averaging a median salary of $16.13 per hour, or about half of the overall industry average.
6. The more specialized the work you can do in this industry, the more likely your salary will increase.
7. Only 1 out of every 100 employees within this industry experienced an injury that kept them out of work for any period of time in 2013.
Takeaway: Although the most stressful position in this industry is the one that receives the lowest amount of salary compensation, the fact remains that this is one of the safest industries in which to work. Unlike other industries, union representation has very little influence on salaries as well, making it a viable occupation for anyone of any political leaning. Best of all, the experience of working in this industry appears to be rewarding because you’re helping improve someone’s quality of life.