Trends within the support industry illustrate a rising concern among customers dissatisfaction in service and support. Recent trends are geared towards providing new strategies in social customer support and better online customer care. Retention of clients are also a priority aimed by increasing their experience and brand loyalty. The following list of technical support interview questions will help to define able candidates for your organization that can meet these changing times.
Define authentication and authorization and the tools that are used to support them in enterprise deployments.
Describe a time when you were able to improve upon the design that was originally suggested.
Describe the difference between optimistic and pessimistic locking.
Describe the elements of an in tier architecture and their appropriate use.
Describe your production deployment process.
From the description of this position what do you think you will be doing on a day-to-day basis?
Give an example of where you have applied your technical knowledge in a practical way.
Have you used any of our products or similar products, manufactured by competitors?
How did you manage source control?
How did your education help prepare you for this job?
How do you enforce relational integrity in database design?
How important is it to work directly with your business users?
How much reuse do you get out of the code that you develop, and how?
How would you rate your key competencies for this job?
In databases, what is the difference between a delete statement and a truncate statement?
Tell me about the most recent project you worked on. What were your responsibilities?
Tell me about the project you are most proud of, and what your contribution was.
What are the most important database performance metrics, and how do you monitor them?
What are transaction logs, and how are they used?
What are your IT strengths and weaknesses?
What are your technical certifications?
What automated-build tools or processes have you used?
What challenges do you think you might expect in this job if you were hired?
What development tools have you used?
What did you do to ensure quality in your deliverable?
What do you do to ensure you provide accurate project estimates?
What do you expect in the solution documents you are provided?
What do you know about our products and company?
What elements are necessary for a successful team and why?
What have you done to ensure consistency across unit, quality, and production environments?
What is a cross site scripting attack, and how do you defend against it?
What is clustering, and describe its use.
What is the usual amount of time spent on an average call?
What is your basic technical experience and qualifications?
What languages have you programmed in?
What percentage of your time do you spend unit testing?
What source control tools have you used?
What steps do you follow when solving a technical problem?
What technical skills do you possess that would benefit our company?
What technical websites do you follow?
What tools are most helpful to you when trouble shooting and solving a problem?
When is it appropriate to denormalize database design?
When is the last time you downloaded a utility from the internet to make your work more productive, and what was it?
Which do you prefer; service oriented or batch oriented solutions?
Would you be willing to take training or classes to improve your technical skills, possibly at minimum wage?
Would you say that you are a hands-on type of person?
The below infographic outlines the rise in improving customer service through only 10 simple steps. 90% of customers can be retained with just the providing of great customer service. 71% of customers with positive experiences are more likely to socially share them with their friends and others.