Showing the customer how much you care can build you brand loyalty in the future. These greatest customer loyalty slogans and quotes encapsulate the importance and value you must provide each person you give service to.
A man without a smiling face must not open a shop.
A thousand words will not leave so deep an impression as one deed.
Always do more than is required of you.
Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.
As you’ve noticed, people don’t want to be sold. What people do want is news and information about the things they care about.
Attention is a main asset in marketing.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
Choose your customers. Fire the ones that hurt your ability to deliver the right story to the others.
Consumers are taking ownership of brands, and their referral power is priceless.
Courteous treatment will make a customer a walking advertisement.
Customer experience is the new marketing.
Customer satisfaction is worthless. Customer loyalty is priceless.
Customer service is an opportunity to exceed your customer’s expectations.
Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
Customer service is not a department, it’s everyone’s job.
Customer service is the new marketing.
Customer service isn’t a department, it’s a philosophy!
Customer service starts where customer experience fails.
Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong.
Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.
Do right. Do your best. Treat others as you want to be treated.
Do what you do so well that they will want to see it again and bring their friends.
Don’t find customers for your products, find products for your customers.
Don’t find fault. Find a remedy.
Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
Either write something worth reading or do something worth writing.
Every company’s greatest assets are its customers, because without customers there is no company.
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
Every great business is built on friendship.
Everything starts with the customer.
Focusing on the customer makes a company more resilient.
For individuals, character is destiny. For organizations, culture is destiny.
For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.
Go beyond merely communicating to ‘connecting’ with people.
Good customer service costs less than bad customer service.
Good service is good business.
He profits most who serves best.
Here is a simple but powerful rule: always give people more than what they expect to get.
Historically, our number-one growth driver has been from repeat customers and word of mouth.
I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.
If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers.
If you a make a sale, you make a living. If you make an investment of time and good service in a customer, you can make a fortune.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
If you don’t care, your customer never will.
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
If you’re not serving the customer, your job is to be serving someone who is.
In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It’s good for you.
In sales, a referral is the key to the door of resistance.
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
It is not the employer who pays the wages. Employers only handle the money … It is the customer who pays the wages.
Kind words can be short and easy to speak, but their echoes are truly endless.
Know what your customers want most and what your company does best. Focus on where those two meet.
Life is for service.
Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.
Make a customer, not a sale.
Make the customer the hero of your story.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Markets are conversations.
No amount of advertising can repair the damage done by failing to properly address a customer’s concern.
Nordstrom’s Rules for Employees: Rule # 1: Use your good judgment in all situations. There are no additional rules.
Not viewing your email marketing as content is a mistake.
Nothing is so contagious as enthusiasm.
One kind word can warm three winter months.
One of the greatest gifts you can give to anyone is the gift of attention.
Our attitude towards others determines their attitude towards us.
Our greatest asset is the customer! Treat each customer as if they are the only one!
Our life is frittered away by detail. Simplify, simplify!
People don’t always remember what you say or even what you do, but they always remember how you made them feel.
People don’t care how much you know until they know how much you care.
People expect good service but few are willing to give it.
Politeness goes far, yet costs nothing.
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
Quality is never an accident. It is always the result of an intelligent effort.
Quality is remembered long after the price is forgotten.
Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.
Repeat business or behavior can be bribed. Loyalty has to be earned.
Seek first to understand. Then to be understood.
Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.
Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Strive not to be a success, but rather to be of value.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
The best advertising you can have is a loyal customer spreading the word about how incredible your business is.
The best way to find yourself is to lose yourself in the service of others.
The complaining customer represents a huge opportunity for more business.
The customer experience is the next competitive battleground.
The customer’s perception is your reality.
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.
The first step in exceeding your customer’s expectations is to know those expectations.
The goal as a company is to have customer service that is not just the best, but legendary.
The key ingredient to a better content experience is relevance.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
The longer you wait, the harder it is to produce outstanding customer service.
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
The most important thing in communication is hearing what isn’t said.
The only purpose of customer service…is to change feelings.
The purpose of a business is to create a customer who creates customers.
The real art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at the tempting moment.
The reputation of a thousand years may be undermined by the conduct of one hour.
The smallest good deed is better than the grandest good intention.
There are no traffic jams along the extra mile.
There is only one boss. The customer.
To keep a customer demands as much skill as to win one.
To succeed in business you need to be original, but you also need to understand what your customers want.
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
Well done is better than well said.
What do we live for if not to make life less difficult for each other?
What gets measured, gets done. And what gets recognized gets done again, and even better.
Whatever you are, be a good one.
When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.
When the customer comes first, the customer will last.
Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
You are serving a customer, not a life sentence. Learn how to enjoy your work.
You are what you do, not what you say you’ll do.
You never get a second chance to make a first impression.
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
You’re serving a customer, not a life sentence. Learn how to enjoy your work.
Your best customers leave quite an impression. Do the same, and they won’t leave at all.
Your customer doesn’t care how much you know until they know how much you care.
Your most unhappy customers are your greatest source of learning.
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