Joseph M. Juran was a Romanian born American Engineer and Management Consultant. Having authored several books on quality and quality management, Juran focused on bringing the Pareto Principle to quality management. Here is a look at some of the most notable and memorable Joseph M. Juran quotes ever documented.
“A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions.”
“All improvement happens project by project and in no other way.”
“Every successful quality revolution has included the participation of upper management. We know of no exceptions.”
“For many phenomena, 80% of consequences stem from 20% of the causes.”
“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.”
“It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.”
Joseph Juran (1904-2008) changed my life in 1990.
Seminar L'dam: "Making quality happen, the upper management role"! pic.twitter.com/cZExobh1R7
— Wim Schellekens (@Wim_Schellekens) September 14, 2014
“Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.”
“Pareto’s Principle: you generally spend 80% of your time on 20% of the project.”
“Quality planning consists of developing the products and processes required to meet customer’s needs.”
“What I want to do has no end, since I am on the endless frontier of a branch of knowledge.”
“Without a standard there is no logical basis for making a decision or taking action.”
Here is a great video from Juran International on Quality Leadership. Featuring Dr. J. M. Juran, he goes on to answer critical questions that quality management and senior officials face in a global world.