Having a clean environment is essential to good health. The cleanest surface is one that is completely dry because a dry surface cannot breed viruses or bacteria. To get that dry surface, a disinfectant or other cleaner is often used on floors, carpets, countertops, and other surfaces.
Cleaning Industry Facts
The commercial contract cleaning industry is worth $78 billion.
In the past 10 years, the cleaning industry has grown a total of 6.6% on average each year. In the United States, it is expected to provide the fastest growing occupation in the United States. It isn’t a necessarily recession-proof industry, as declines were seen in 2008 and 2009, but as long as there are offices, there will be a need to clean them.
Three Keys About the Cleaning Industry
1. Franchise cleaning companies account for just 10% of the total revenues that occur within this industry.
2. The average cleaning company loses up to 55% of its total customer base every year because of a lack of service quality or simple non-performance.
3. Office buildings comprise the largest segment of commercial cleaning contracts in this industry, accounting for 31% of total contracts.
Takeaway: The problem the cleaning industry faces is simple dynamics. When a good job is done, nothing is noticed. It’s when a poor job is done that something will be noticed and this creates an immediate negative impact. This is why there is such a high turnover in contracts in this industry, even amongst those organizations that provide a tremendously high amount of service. This fact also allows for an organization to experience good growth from year-to-year, however, if consistently good service is provided.
Additional Facts About This Industry
1. The annual employment turnover rate for a commercial franchise cleaning agency is just 2%.
2. Revenues within the cleaning industry are expected to hit $175 billion within the next 3 years.
3. The average cleaning specialist who works full-time within this industry makes $10.73 per hour in the United States.
4. Housekeepers who provide services to private homes are paid the least amount in this industry on average with an hourly wage of just $9.73.
5. Most cleaning agencies work second or third shift because buildings are typically cleaned when no one is present.
6. Over 1.7 million people are employed within this industry in the United States.
7. There is no formal education level that is required to obtain employment within this industry – most training comes on the job, including more difficult tasks such as removing wax from a floor.
Takeaway: As long as the economy continues to experience growth, even small growth, than the cleaning industry will also see growth. When the economy slips, this industry is usually the first to see a dip in revenues because many people believe they can clean their own businesses or homes and save some money. Providing a dry surface is a science, however, and it is something the average person doesn’t want to do. That’s why there will always be a market for this industry.