26 Captivating Mark Miller Quotes

Mark Miller is most known for his writings on leadership. Finding much success within the Chick-fil-A organization from selling chicken as an hourly team member to becoming a part of their Leadership Development team at Corporate Headquarters, here is a look at some of the most noted Mark Miller quotes ever documented.

“Believe in your ability to create the future. That’s what leaders do-that is our job. Understand reality but never be imprisoned by it. Reality is a moment in time. The future has not yet been written-it is written by leaders.”

“Decision-making is a skill. Wisdom is a leadership trait.”

“Don’t confuse opportunity with leadership. Others control many of our opportunities, so that shouldn’t be our concern. We control our readiness.”

“Expecting the best is not about always being right. It is about a belief in yourself and in your team.”

“First, believe in your ability to create the future. That’s what leaders do—that is our job. Understand reality but never be imprisoned by it. Reality is a moment in time. The future has not yet been written—it is written by leaders.”

“If you don’t demonstrate leadership character, your skills and your results will be discounted, if not dismissed.”

“If you feel the need to make everyone happy, you should be a wedding planner not a leader.”

“If your heart is not right, no one cares about your leadership skills.”

“Leaders are dealers in hope.”

“Leaders don’t try to make people unhappy. However, leaders just know, progress is always preceded by change.” “And some people don’t like change”

“Many people in the world see events as they are; leaders are different in that they see things that could be. And the future they see is always a better version of the present.”

“My challenge to you: Get ready to lead and opportunities to lead will not be your problem.”

“Ninety percent of our success as leaders will be determined by what’s below the waterline. It’s our leadership character that ultimately drives what we do, and why.”

“Others control our opportunities, we control our readiness.”

“The best leaders don’t blame others. They own their actions and their outcomes.”

“The best leaders want to leverage all the capabilities of the people in their organization.”

“The glass is always completely full-half air and half liquid.”

“The heart is a muscle, and you strengthen muscles by using them. The more I lead with my heart, the stronger it gets.”

“Title doesn’t make someone a leader—and the absence of a title shouldn’t keep someone from leading.”

“When faced with a challenging or difficult situation, the best leaders most often respond with courage; less mature leaders, or nonleaders often choose another path-a path with less risk, less conflict, and less personal discomfort.”

“When leaders fail to thrive, the culprit is often their leadership character, not their lack of skills.”

“When leaders lead well, not everyone is going to be happy.”

“When you expect the best from people, you will often see more in them than they see in themselves. The good news is that people generally rise to the level of expectations placed on them.”

“You can lead with or without a title. If you wait until you get a title, you may wait forever.”

“You can lead, with or without, a title. If you wait until you get a title, you could wait forever.”

“You need to think of your quest for wisdom as a hunger that will never be satiated. The mere thought that you’ve arrived will spawn pride and arrogance.”

Here is a look at Mark Miller as he discusses the heart of leadership and how during his tenure as Vice President of Organizational Effectiveness at Chick-fil-A, he was able to grow it into a $5 billion dollar company in more than 39 states. With over a half million copies of his books in circulate, hear first hand some of the best lessons Miller shares.

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